The early access key for Path of Exile 2 (PoE2) has disappeared

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KmiKC#4323 a écrit :
I bought it at ENEBA

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Vash_GGG a écrit :
If you obtained your early access by redeeming a key, then the key's status may have been revoked if the original purchase was refunded or charged back. If this is the case, you may want to reach out to whoever you received the key from to check with them regarding the validity of your key.
thanks for nothing
You're welcome.

Just contact the place where you bought the key. It shouldn't be too difficult.
It is also not difficult for technical support to answer and you do not have to go a month without a response. There are also users who have purchased through the official website and have had the same problem.
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KmiKC#4323 a écrit :
It is also not difficult for technical support to answer and you do not have to go a month without a response.

It's difficult.
Support Email Response Delays
Customer Support Update

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KmiKC#4323 a écrit :
There are also users who have purchased through the official website and have had the same problem.

Where?
https://www.reddit.com/r/PathOfExile2/comments/1h3t7u9/issue_with_steam_key_for_path_of_exile_2/


https://www.pathofexile.com/forum/view-thread/3590380


https://www.pathofexile.com/forum/view-thread/3593408

https://www.pathofexile.com/forum/view-thread/3711842

https://www.pathofexile.com/forum/view-thread/3593128
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KmiKC#4323 a écrit :
https://www.reddit.com/r/PathOfExile2/comments/1h3t7u9/issue_with_steam_key_for_path_of_exile_2/


https://www.pathofexile.com/forum/view-thread/3590380


https://www.pathofexile.com/forum/view-thread/3593408

https://www.pathofexile.com/forum/view-thread/3711842

https://www.pathofexile.com/forum/view-thread/3593128


man, don't be unpleasant. It's not GGG's fault that your key isn't active, and they still took the time to reply to you personally.

Even if we can understand your frustration, your behaviour is ridiculous.
It's a good lesson to learn for next time, better to buy an official key from the publisher or via trusted sites/vendors...
"To entertain doubt is to dance with death"
https://www.pathofexile.com/forum/view-thread/3647809/page/1

I appreciate that you answered me something, but it should be technical support. Please understand that I am disappointed with the assistance I am receiving. But it's a shame, they should have warned that it only works from the official website and that if not, you will not have support and they will reject you. I have never come across this case.
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KmiKC#4323 a écrit :
https://www.reddit.com/r/PathOfExile2/comments/1h3t7u9/issue_with_steam_key_for_path_of_exile_2/


https://www.pathofexile.com/forum/view-thread/3590380


https://www.pathofexile.com/forum/view-thread/3593408

https://www.pathofexile.com/forum/view-thread/3711842

https://www.pathofexile.com/forum/view-thread/3593128

I see here only either the same problem as you with purchasing on a third-party site, or temporary unavailability of keys for steam at the beginning of early access, or using the wrong steam/epic key instead of an early access key.

By posting here, you can only wait for a standard response
https://www.pathofexile.com/forum/view-thread/3717351#p25940750
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Vash_GGG a écrit :
Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com if you haven't already so we can look into this with you. Be sure to include your Path of Exile account name (including the four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.

If you obtained your early access through purchasing one of the Early Access packs, please also include the transaction ID of the purchase. This can usually be found alongside your receipt of payment provided to you by the payment processor you used.

If you obtained your early access by redeeming a key, then the key's status may have been revoked if the original purchase was refunded or charged back. If this is the case, you may want to reach out to whoever you received the key from to check with them regarding the validity of your key.

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