Getting stuck in infinite loading screens

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SlippyCheeze a écrit :

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Drazerk a écrit :

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SlippyCheeze a écrit :

The general wait time until you get a reply from GGG is exactly the same time as it takes to realise you need to email GGG tech support to get a personal response.

The forums are mostly player-to-player support; while GGG do read them, and occasionally respond, they mostly just listen for problems and work to solve them without coming back and posting here.

That seems awfully inefficient? What if I have relevant information that could help fix the problem, but that I haven't included yet because no one has replied and asked for it...

Wow. Yeah, that is awfully inefficient. I have no idea why you decided to, IDK, test to see how much GGG love you by withholding important information for solving the problem until they ask you nicely, or whatever motivated that.

If you would care to sensibly share your relevant information here, then when they read the forums they can use it, or just send it to them? Seriously, what on earth did you think withholding it was going to achieve!

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Drazerk a écrit :

Instead I have to send an email that potentially gets lost among thousands of other emails, and where potentially multiple responds back and forth are needed to even get to the root of the problem ("wasting" both mine and GGGs time).

Well, if you insist on not telling people things they need to know to solve a problem, then yes, time would absolutely be wasted discussing it back and forth. You can't really blame GGG for your decision not to tell them things, though, or anyone other than ... you. Because nobody out here is a mind reader, y'know?

Also, but less relevantly, your imaginary, completely incompetent GGG support department that don't have any mechanism for keeping track of email requests is ... just that, imaginary.

In the real world they have, I assure you, some system that ensures that they know what has to be attended to, and ways to communicate between support people so that even if someone is on holiday, or off sick, or just not working at the time your email gets to the front of the queue, it'll still be appropriately handled.

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Sleimac a écrit :

For the people who are still looking for a fix, it was Bitdefender that was causing this issue for me.

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thyriel6 a écrit :

I started experiencing this issue too today. But I also experienced it for a couple of days at the start of 3.0 and remember there being multiple threads like this one reporting the issue without any feedback from GGG.

The issue was fixed by a patch a couple of days after even though there were no replies on the forums and was an internal issue, nothing that could be fixed by us (maybe there were exceptions were people were able to fix it by themselves).

My point is, even if there are no replies be certain that they are aware of it and are working on a fix that will hopefully be available soon.