Endless loading screens, and game crashes from time to time

Hi Herpster,

According to that WinMTR your latency spikes start on your first hop and propagate throughout your report. This would suggest something in your home network that's at least contributing to these issues.

I would recommend just confirming that your antivirus/firewall is not preventing Path of Exile from connecting in any way, and that nobody else is using your connection for anything. I also recommend restarting your router, and if you're using a wireless connection, switching to wired to see if that helps.

Please let us know if this problem persists.
Gameplay & Level Design
Need help? Contact support@grindinggear.com
"
Dan_GGG a écrit :
Hi Herpster,

According to that WinMTR your latency spikes start on your first hop and propagate throughout your report. This would suggest something in your home network that's at least contributing to these issues.

I would recommend just confirming that your antivirus/firewall is not preventing Path of Exile from connecting in any way, and that nobody else is using your connection for anything. I also recommend restarting your router, and if you're using a wireless connection, switching to wired to see if that helps.

Please let us know if this problem persists.


Thank you for the help. I'll post back if the issues continue.
Stuck on loading screens like OP. Also, if I do get in after a long time, I get a "Timeout while joining trade chat channel..." message and cannot interact with anything on screen. This happens every few instances, town/area/map.

Yet another symptom I believe is related: On one occassion, I was not connected to any channels at the time when I type "$", at which point it automatically tries to join a trade channel and fails, giving this error message: "unable to deserialize packet pid. xxx", where xxx is what I don't remember, follows immediately by a client crash/force close.

I did not have any issues before the patch.
IGN:
Wilsonp
"
wwwpoonster a écrit :
Stuck on loading screens like OP. Also, if I do get in after a long time, I get a "Timeout while joining trade chat channel..." message and cannot interact with anything on screen. This happens every few instances, town/area/map.

Yet another symptom I believe is related: On one occassion, I was not connected to any channels at the time when I type "$", at which point it automatically tries to join a trade channel and fails, giving this error message: "unable to deserialize packet pid. xxx", where xxx is what I don't remember, follows immediately by a client crash/force close.

I did not have any issues before the patch.


I just came back to this thread to post that "Timeout while joining trade chat channel..." error popped up after a loading screen with nobody/no stash in town. Haven't had that second error though.
Dernière édition par Herpster#7662, le 1 juin 2014 à 06:17:07
Hmm, here's some more WinMTR results from right after an endless loading screen. These spikes look quite a bit smaller than before. Could spikes of this size cause these issues?

RIP Efficient farming :D

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| vlan1.phub.net.cable.rogers.com - 0 | 1042 | 1042 | 0 | 0 | 9 | 0 |
| 7.11.163.153 - 0 | 1042 | 1042 | 6 | 9 | 45 | 7 |
| 69.63.254.245 - 0 | 1042 | 1042 | 7 | 12 | 46 | 13 |
| 24.156.147.153 - 0 | 1042 | 1042 | 8 | 13 | 45 | 10 |
| 24.156.144.125 - 0 | 1042 | 1042 | 9 | 14 | 46 | 13 |
| 24.156.144.178 - 1 | 1034 | 1032 | 20 | 25 | 98 | 25 |
| No response from host - 100 | 209 | 0 | 0 | 0 | 0 | 0 |
| ae7.bbr01.eq01.chi01.networklayer.com - 0 | 1042 | 1042 | 21 | 24 | 81 | 22 |
| ae20.bbr01.eq01.dal03.networklayer.com - 1 | 1038 | 1037 | 42 | 45 | 124 | 42 |
| ae0.dar02.sr01.dal01.networklayer.com - 0 | 1042 | 1042 | 40 | 43 | 86 | 41 |
| po2.fcr05.sr06.dal01.networklayer.com - 0 | 1042 | 1042 | 43 | 48 | 208 | 45 |
| patch101.pathofexile.com - 0 | 1042 | 1042 | 39 | 43 | 95 | 42 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


By the way, thanks again for the assistance. I appreciate the non automated, quick responses. I'm enjoying learning a little bit as we try to figure this out.

Edit: Some more WinMTR action after a long loading screen, followed by constant 0 latency+an empty instance.
WinMTR
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| vlan1.phub.net.cable.rogers.com - 0 | 2565 | 2565 | 0 | 0 | 40 | 0 |
| 7.11.163.153 - 0 | 2566 | 2566 | 6 | 9 | 107 | 16 |
| 69.63.254.245 - 0 | 2566 | 2566 | 7 | 12 | 102 | 11 |
| 24.156.147.153 - 0 | 2566 | 2566 | 9 | 13 | 114 | 13 |
| 24.156.144.125 - 0 | 2566 | 2566 | 9 | 14 | 104 | 15 |
| 24.156.144.178 - 2 | 2400 | 2359 | 20 | 31 | 157 | 25 |
| No response from host - 100 | 513 | 0 | 0 | 0 | 0 | 0 |
| ae7.bbr01.eq01.chi01.networklayer.com - 1 | 2539 | 2532 | 21 | 24 | 95 | 22 |
| ae20.bbr01.eq01.dal03.networklayer.com - 1 | 2543 | 2537 | 41 | 46 | 122 | 43 |
| ae0.dar02.sr01.dal01.networklayer.com - 1 | 2562 | 2561 | 40 | 43 | 123 | 41 |
| po2.fcr05.sr06.dal01.networklayer.com - 0 | 2566 | 2566 | 43 | 48 | 210 | 56 |
| patch101.pathofexile.com - 0 | 2566 | 2566 | 40 | 42 | 139 | 42 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


Edit 2: More WinMTR results after another dc. Haven't cleared results since the last test.

WinMTR 2
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| vlan1.phub.net.cable.rogers.com - 0 | 4020 | 4020 | 0 | 0 | 48 | 0 |
| 7.11.163.153 - 0 | 4021 | 4021 | 6 | 9 | 107 | 9 |
| 69.63.254.245 - 0 | 4021 | 4021 | 7 | 12 | 102 | 7 |
| 24.156.147.153 - 0 | 4021 | 4021 | 8 | 13 | 114 | 13 |
| 24.156.144.125 - 0 | 4021 | 4021 | 9 | 14 | 104 | 11 |
| 24.156.144.178 - 3 | 3714 | 3637 | 20 | 32 | 157 | 21 |
| No response from host - 100 | 805 | 0 | 0 | 0 | 0 | 0 |
| ae7.bbr01.eq01.chi01.networklayer.com - 1 | 3990 | 3982 | 21 | 24 | 95 | 22 |
| ae20.bbr01.eq01.dal03.networklayer.com - 1 | 3998 | 3992 | 41 | 46 | 122 | 42 |
| ae0.dar02.sr01.dal01.networklayer.com - 1 | 4017 | 4016 | 40 | 43 | 123 | 42 |
| po2.fcr05.sr06.dal01.networklayer.com - 0 | 4021 | 4021 | 43 | 48 | 210 | 46 |
| patch101.pathofexile.com - 0 | 4021 | 4021 | 40 | 42 | 141 | 40 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


Edit 3: After another crash

WinMTR 3
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| vlan1.phub.net.cable.rogers.com - 0 | 7077 | 7077 | 0 | 0 | 74 | 0 |
| 7.11.163.153 - 0 | 7078 | 7078 | 5 | 9 | 127 | 8 |
| 69.63.254.245 - 0 | 7078 | 7078 | 7 | 12 | 102 | 14 |
| 24.156.147.153 - 0 | 7078 | 7078 | 8 | 13 | 114 | 14 |
| 24.156.144.125 - 0 | 7078 | 7078 | 9 | 14 | 150 | 13 |
| 24.156.144.178 - 4 | 6138 | 5902 | 20 | 32 | 178 | 33 |
| No response from host - 100 | 1417 | 0 | 0 | 0 | 0 | 0 |
| ae7.bbr01.eq01.chi01.networklayer.com - 1 | 7026 | 7012 | 21 | 24 | 95 | 23 |
| ae20.bbr01.eq01.dal03.networklayer.com - 1 | 7005 | 6986 | 41 | 46 | 185 | 44 |
| ae0.dar02.sr01.dal01.networklayer.com - 1 | 7074 | 7073 | 38 | 43 | 123 | 41 |
| po2.fcr05.sr06.dal01.networklayer.com - 0 | 7078 | 7078 | 43 | 48 | 274 | 46 |
| patch101.pathofexile.com - 1 | 7074 | 7073 | 40 | 42 | 181 | 41 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


Looks like I have a problem with my modem, router, or my ISP has an issue on their end. But I don't see how these latency spikes would cause a timeout. It's doesn't look like I'm experiencing any packet loss, and my internet isn't dropping when these timeouts on PoE occur.

Edit 4: Even more timeouts with no latency spikes larger than the ones already posted, and with no packet loss.

Edit 5: More timeouts with no latency spikes this time.
Dernière édition par Herpster#7662, le 1 juin 2014 à 09:35:18
(Possible fix):I ran a player made Ggpk Defragmenter which removed around 50mb, and these dcs are now happening much less frequently. I only experienced one dc in about 4 hours of play (excluding one dc while entering palace dom's room). Within this last week, before running this tool, I would have experienced closer to 2-3 dcs per hour.
Dernière édition par Herpster#7662, le 2 juin 2014 à 15:23:02

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