Endless loading screens, and game crashes from time to time
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I've been running PoE flawlessly for around 1 year with all settings maxed at 80+ fps and no latency problems. Within the last week I've been having two different issues.
The first problem is that from time to time I'll get stuck in endless loading screens. This seems to happen when changing instances, but not every time. This mainly happens in the Sceptre of god (upper and lower), but can happen in other places. Sometimes I can change instances 25+ times without a problem, and sometimes it will only take 1-2. This also doesn't seem limited to loading new instances, as I've crashed when accidentally entering old instances. The second problem happens much less often. But was frequently happening on May 27/28th. Any players or monsters in my instance will stop moving/attacking and I'll be unable to cast any spells, but I can still run around. When this is happening I'm able to open the menu, but none of the buttons work (not even exit game). Every time this happens I will hit f1 to check my latency and it's always stuck at 0. After about 10-20 seconds I will get kicked out to the main menu with an error message along the lines of "an unexpected disconnect has occurred". The strange part is that while this is occurring I can still hear and talk to people on skype or raidcall with no disconnects/lag. If i find a fix for either of these problems I'll post back. Edit:I just had a mixture of these two problems. I got stuck in a load screen and alt tabbed for a few minutes. When i looked back I was sitting in the eternal lab able to walk around with a constant 0 latency, unable to click any buttons on the menu or cast any spells. While all this was happening I didn't disconnect from skype, my music kept streaming, and steam stayed logged in. Edit2:I was also able to open my friends list by hitting S and could see people online, but was unable to join any chat channels Edit 2 (Possible fix):I ran a player made Ggpk Defragmenter and these dcs are now happening much less frequently. I only experienced one dc in about 4 hours of play (excluding one dc while entering palace dom's room). Within this last week, before running this tool, I would have experienced closer to 2-3 dcs per hour. Dernière édition par Herpster#7662, le 2 juin 2014 à 15:17:17
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I'm sorry to hear that you're having this trouble. It sounds like you may be dealing with a mix of issues. Would you be able to run a WinMTR report?You can find more information about this here:
https://www.pathofexile.com/forum/view-thread/361292 Please run it for 5-10 minutes or until the packet readout is at at least 500. If you could also post a DxDiag report by going to Start->Run->"DxDiag"->Save text to file that would be really helpful. | |
" Thank you for the fast response. My DxDiag report exceeds the character limit on this post. Here is my system information to start.
System info
Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)
Language: English (Regional Setting: English) System Manufacturer: Hewlett-Packard System Model: p7-1459 BIOS: 8.09 Processor: Intel(R) Core(TM) i5-3450 CPU @ 3.10GHz (4 CPUs), ~3.1GHz Memory: 8192MB RAM Available OS Memory: 8144MB RAM Page File: 3272MB used, 6408MB available Windows Dir: C:\windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.02.9200.16384 64bit Unicode
Display info
Card name: AMD Radeon HD 7900 Series
Manufacturer: Advanced Micro Devices, Inc. Chip type: AMD Radeon Graphics Processor (0x679A) DAC type: Internal DAC(400MHz) Device Type: Full Device Device Key: Enum\PCI\VEN_1002&DEV_679A&SUBSYS_27611462&REV_00 Display Memory: 6869 MB Dedicated Memory: 3053 MB Shared Memory: 3816 MB Current Mode: 1680 x 1050 (32 bit) (60Hz) Monitor Name: Generic Non-PnP Monitor Monitor Model: unknown Monitor Id: Native Mode: unknown Output Type: HD15 Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll Driver File Version: 8.17.0010.1172 (English) Driver Version: 9.12.0.0 DDI Version: 11.1 Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1 Driver Model: WDDM 1.2 Graphics Preemption: DMA Compute Preemption: DMA Driver Attributes: Final Retail Driver Date/Size: 12/19/2012 16:08:04, 1151488 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B71EE2-24DA-11CF-4673-6B07BEC2C535} Vendor ID: 0x1002 Device ID: 0x679A SubSys ID: 0x27611462 Revision ID: 0x0000 Driver Strong Name: oem39.inf:cb0ae414a1db9404:ati2mtag_R575:9.12.0.0:pci\ven_1002&dev_679a Rank Of Driver: 00E02001 Video Accel: ModeMPEG2_A ModeMPEG2_C DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeVC1_VLD Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Not Supported DXVA-HD: Not Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled Dernière édition par Herpster#7662, le 29 mai 2014 à 19:24:21
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WinMTR
|------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | vlan1.phub.net.cable.rogers.com - 0 | 1165 | 1165 | 0 | 0 | 34 | 0 | | *********** - 0 | 1165 | 1165 | 6 | 9 | 48 | 10 | | *********** - 0 | 1165 | 1165 | 8 | 12 | 57 | 10 | | *********** - 0 | 1165 | 1165 | 8 | 13 | 63 | 14 | | *********** - 0 | 1165 | 1165 | 9 | 14 | 61 | 14 | | *********** - 17 | 703 | 587 | 0 | 24 | 87 | 28 | | No response from host - 100 | 233 | 0 | 0 | 0 | 0 | 0 | | ae7.bbr01.eq01.chi01.networklayer.com - 1 | 1126 | 1116 | 21 | 24 | 93 | 25 | | ae20.bbr01.eq01.dal03.networklayer.com - 1 | 1126 | 1116 | 42 | 45 | 142 | 42 | | ae0.dar02.sr01.dal01.networklayer.com - 0 | 1165 | 1165 | 40 | 43 | 101 | 41 | | po2.fcr05.sr06.dal01.networklayer.com - 0 | 1165 | 1165 | 44 | 48 | 193 | 49 | | patch101.pathofexile.com - 0 | 1165 | 1165 | 39 | 43 | 98 | 40 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider If you require any more info from my DxDiag report just ask :). Edit : Can't make that chart not appear broken. Sorry lol. Edit 2: Just thought I'd add that I never live stream myself playing. I will often stream music or podcasts while playing though. Dernière édition par Herpster#7662, le 29 mai 2014 à 19:38:30
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You need to update your video drivers. They are MANY years old.
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" Hmm I must have messed up updating them. Will update now. Edit: Windows says my drivers are up to date. Will manually update. Dernière édition par Herpster#7662, le 29 mai 2014 à 19:43:20
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GPU Drivers are now up to date and the endless loading screen didn't get fixed. Just happened to me going from lower to upper Sceptre of God.
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You can't trust Windows to tell you when to update your graphics drivers. Windows doesn't usually know. Not to mention, it's best to get drivers right from the source... the manufacturer. You wouldn't trust Windows to have all the latest drivers for everything all the time would you?
As for the endless loading... sounds like it might be a network problem between zones. Usually these end in a disconnection back to the main menu.. but not always. Do you have any antivirus/firewall/security software which might be interfering with the connecting or client at all? |
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" I can't think of anything that would be interfering. I haven't installed or changed anything like that on my pc recently. The only thing that I can think of would be that I updated MSI Afterburner to the latest version, which I don't think would be causing this. And once again this problem only happens with PoE. I don't have any disconnect problems, or anything similar to these problems with any other games or applications (I play a lot of online games). |
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I just had a mixture of these two problems. I got stuck in a load screen and alt tabbed for a few minutes. When i looked back I was sitting in the eternal lab able to walk around with a constant 0 latency, unable to click any buttons on the menu or cast any spells. While all this was happening I didn't disconnect from skype, my music kept streaming, and steam stayed logged in.
Edit: I was also able to open my friends list by hitting S and could see people online, but was unable to join any chat channels. Edit 2: My friend who's just starting PoE is having the exact same problems as me, playing on a different internet connections. Dernière édition par Herpster#7662, le 30 mai 2014 à 02:42:50
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