If you have lag/connectivity issues making the game unplayable/annoying, post here and be counted.

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Chris a écrit :

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heisenbergman a écrit :

considering the amount of threads / posts that have been created about the issue since open beta started, it's startling how GGG has not said anything about their infrastructure problem.

We have talked about the infrastructure and connectivity issues extensively. We've given extremely frequent updates through many channels (twitter, the forum, the website in red letters, the login screen of the game, in-game announcements, email to people who have asked us).

You've started several threads about this topic - I appreciate that you're trying to help, but I fear it's just distracting developers away from working on fixing the actual problems. All the server people worked through the weekend with low amounts of sleep.

We're really pleased the game is working well for most players, but will get it rock solid for the remaining ones also :)

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RaZmAn a écrit :

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heisenbergman a écrit :

Sorry, but GGG does not seem like they are going to respond to the issue. I feel like they really don't recognize something like this as a problem unless it affects everyone, which is just disappointing.

This problem has persisted since yesterday and I even created a thread (which was unfairly locked) compiling just a handful of those expressing their issues regarding connectivity and lag.

Problems I'm talking about are the following (or issues similar to the following):

- constantly getting disconnected/"an unexpected disconnection occurred"
- not being able to login/stuck at "Contacting server..."
- unbearable lag

If you're one of those people and you haven't given up on the game yet, post here and be counted. Let's see how many of us there really are.

^Is this guy serious?

Everyone was having lag for the last few days. That's because they got ddos'd on friday which is what led to the servers being lagggy and causing disconnects. They even mentioned plenty of times with global messages of the issues and that they're aware of it. Even had a patch for other problems causing crashes. They also had a queue system to make sure the servers didn't get overlaoded due to all the players trying to get on at the same time...you're just ignorant and aren't aware of their issues so you come on here to qq about things that's happening to everyone and not just you. Get some patience or go play minesweeper.

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heisenbergman a écrit :

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BrianWeissman a écrit :

Thank you for taking the time to post about this, and for your passion for the game in general. We're experiencing concurrencies are that are more than 40% above our highest tested levels right now. Clearly the game is more popular than we could have imagined, which is ultimately a good thing.

The drawback of this is that there are going to be a few bumps in the road, as we expand server capacity and work to get everyone stable. Believe me when I say that *EVERY* person at GGG is well aware of our latency/lag/dc issues, and we're taking every step we can to fix them. To this end, we've been in constant communication with the public about what's going on, with realm posts, Twitter posts, and in game messages. It is pretty unfair to characterize us as negligent or apathetic in this regard.

Hopefully you're satisfied with my response here, and Chris' response on the forums. If you are, I ask you to post a followup acknowledging that we've replied to you, and that we're actively working on fixes.

As a developer and founder, I am very thankful for your passion for Path of Exile, and I understand that your frustration stems from that. Keep up the good work, and thank you very much for the patience and understanding.

Sincerely,
Brian Weissman

Thanks for replying Brian. I'm glad that you are getting more attention than you expected because from what I've played of the game (which isn't a lot, due to these server issues), it holds a lot of potential.

It is a relief to hear that GGG is well aware of the latency/lag/dc issues. Does this mean that GGG working on adding servers? And if yes, what is the timeframe for those server upgrades?

Sorry for characterizing you as as negligent or apathetic, but I felt that while you were actively communicating about server crashes, realm issues & DDoS attacks... these seemed like a separate issue altogether from the consistent experience of a lot of people having latency/lag/dc issues even when you say that the servers are up and running without problems... and on that issue, there seemed to be no word until now, thus my frustration.

I'll reply to Chris in a while and post on the thread that I called to your attention as well. Thanks again for your reply. I hope that soon, your infrastructure will be able to cater to everyone that wants to play your game, because it seems like a game worth playing.