Constant crashing today

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azurstreams a écrit :
New error: Computer restarted (no blue screen) (PoE was launched in character select, I alt tab, look my Norton and I crashed)
Spoiler
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The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff80049469837, 0xffff8507dfc7ea20, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 31e4e1ac-e8bb-49ff-91f2-507db66a1eaa.

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The following boot-start or system-start driver(s) did not load:
dam

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The dump file at location: C:\WINDOWS\MEMORY.DMP was deleted because the disk volume had less than 25 GB free space.

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The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

"
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.


Does it create any Minidump in C:\Windows\Minidump?
I have a minidump file, although I cannot access it, it says see administrator.

Maybe I have messed up Admin and users.

If I go into reg edit
to HK_USERS I have
.DEFAULT
S-1-5-18
S-1-5-19
S-1-5-20
S-1-5-21-872452632-1457689725-261575806-1001
S-1-5-21-872452632-1457689725-261575806-1001_Classes

I am the only one using this computer.
It looks like 21 is the current user (me), but that there are other old users or different Microsoft accounts. From my previous windows install.

The errors keep pointing to S-1-5-18 or S-1-5-19 who have no right to access memory it seems or a component.

What should I do to be able to open the minidump file. It seems my user even if he can open file as admin is not 100% admin.
"
azurstreams a écrit :
I have a minidump file, although I cannot access it, it says see administrator.

Maybe I have messed up Admin and users.

If I go into reg edit
to HK_USERS I have
.DEFAULT
S-1-5-18
S-1-5-19
S-1-5-20
S-1-5-21-872452632-1457689725-261575806-1001
S-1-5-21-872452632-1457689725-261575806-1001_Classes

I am the only one using this computer.
It looks like 21 is the current user (me), but that there are other old users or different Microsoft accounts. From my previous windows install.

The errors keep pointing to S-1-5-18 or S-1-5-19 who have no right to access memory it seems or a component.

What should I do to be able to open the minidump file. It seems my user even if he can open file as admin is not 100% admin.


Check if you have admin rights in Command Prompt, if yes, use the following command:

control userpasswords2

This command will show a new window, click in your profile, then "Properties" and finally "Group Association" tab (Something like that) set as Administrator.
Link to Minidump report
https://textup.fr/303821Rw


I moved it to the desktop and then downloaded windows debugger and opened it.
Dernière édition par azurstreams#3750, le 5 janv. 2019 à 10:35:40
I saw another minidump from today and it suggested that a faulty module which caused a blue screen was NORTON and I did live update (100MB) *after holiday*
I will check the outcomes.
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azurstreams a écrit :
I saw another minidump from today and it suggested that a faulty module which caused a blue screen was NORTON and I did live update (100MB) *after holiday*
I will check the outcomes.


Interesting, to be honest with you, saying by myself I did not use antiviruses since 2015, the last antivirus that I had a good experience was Trend Micro licensed for all PCs, however it caused performance issues with some games, not PoE.

I am not suggesting to not use it, but give a try uninstalling maybe just as a testing purpose and check if still failing.
The minidump shared there is a generic bugcheck and module failure, which can indicate a potentially driver issue or not, caused by software...
I crash less than 5mins into the game still.

This time:
Spoiler
Faulting application name: PathOfExile_x64.exe, version: 0.0.0.0, time stamp: 0x5c1b713a
Faulting module name: d3d11.dll, version: 10.0.17763.1, time stamp: 0x13a31007
Exception code: 0xc0000005
Fault offset: 0x000000000012ac33
Faulting process ID: 0x38bc
Faulting application start time: 0x01d4a5175b138a90
Faulting application path: C:\Program Files (x86)\Grinding Gear Games\Path of Exile\PathOfExile_x64.exe
Faulting module path: C:\WINDOWS\SYSTEM32\d3d11.dll
Report ID: 3cf1455c-f0cd-4b38-8a0e-257cca75c925
Faulting package full name:
Faulting package-relative application ID:


Should I just try reinstalling the game?
Dernière édition par azurstreams#3750, le 5 janv. 2019 à 12:08:14
"
azurstreams a écrit :
I crash less than 5mins into the game still.

This time:
Spoiler
Faulting application name: PathOfExile_x64.exe, version: 0.0.0.0, time stamp: 0x5c1b713a
Faulting module name: d3d11.dll, version: 10.0.17763.1, time stamp: 0x13a31007
Exception code: 0xc0000005
Fault offset: 0x000000000012ac33
Faulting process ID: 0x38bc
Faulting application start time: 0x01d4a5175b138a90
Faulting application path: C:\Program Files (x86)\Grinding Gear Games\Path of Exile\PathOfExile_x64.exe
Faulting module path: C:\WINDOWS\SYSTEM32\d3d11.dll
Report ID: 3cf1455c-f0cd-4b38-8a0e-257cca75c925
Faulting package full name:
Faulting package-relative application ID:


Should I just try reinstalling the game?


Now, the failure indicate the d3d11, directx*..
Yes, but before install perform a surface scan using the command prompt with admin rights: sfc /scannow
And use the CCleaner to fix registry.
Then install the game again
Dernière édition par AssenVIK#6874, le 5 janv. 2019 à 12:24:09
getting the same issues of getting disconnected randomly and few times only 2-3 mins in between. very annoying.

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