Constant crashing today

I tried today and I crashed again.
Thanks for helping AssenVIK!

Here is my dxdiag: https://textup.fr/303771uW

I don't use steam for PoE so I don't know how to change the launch options.

I did change the NVIDIA graphics settings to what you suggested in the other post, for the most recent crash.

I have no dump files in the POE folder

https://i.imgur.com/ylsf63I.png

At around the time I crashed, I had my antivirus (Norton) report this.
Maybe it is an issue with it?

I crashed at 1:20pm: Program exited full screen mode.

Also my crash report data:

https://textup.fr/303772Ob

Also could it be an issue with the USB bus controller from the monitor?

I saw online a comment for this type of crash:

"

The crash comes when I start actively receiving data from the prototype hardware device I'm supporting.

I downloaded the driver for my screen ROG PG348Q

went to device manager and located the driver, it installed it, and my monitor changed from Generic PnP monitor to ROG348Q

I will check if I still crash.

This time I got a full on crash blue screen PC restart, had to safe mode and restart.

"

Faulting application name: AUDIODG.EXE, version: 10.0.17763.134, time stamp: 0x1cb1ad5b
Faulting module name: RenderAPO.dll, version: 8.94.36.0, time stamp: 0x5903b998
Exception code: 0xc0000409
Fault offset: 0x00000000000c9a57
Faulting process ID: 0x29e0
Faulting application start time: 0x01d4a4f1a09726ce
Faulting application path: C:\WINDOWS\system32\AUDIODG.EXE
Faulting module path: C:\WINDOWS\system32\RenderAPO.dll
Report ID: 145fcd61-b00c-49e0-aa43-0bce81b7422e
Faulting package full name:
Faulting package-relative application ID:

https://i.imgur.com/C9GLJyB.png



I am not sure if the audio error is related to the bluescreen.
I had to restart POE cause the audio failed.
I played a few minutes and I crashed.

"

azurstreams a écrit :

This time I got a full on crash blue screen PC restart, had to safe mode and restart.

"

Faulting application name: AUDIODG.EXE, version: 10.0.17763.134, time stamp: 0x1cb1ad5b
Faulting module name: RenderAPO.dll, version: 8.94.36.0, time stamp: 0x5903b998
Exception code: 0xc0000409
Fault offset: 0x00000000000c9a57
Faulting process ID: 0x29e0
Faulting application start time: 0x01d4a4f1a09726ce
Faulting application path: C:\WINDOWS\system32\AUDIODG.EXE
Faulting module path: C:\WINDOWS\system32\RenderAPO.dll
Report ID: 145fcd61-b00c-49e0-aa43-0bce81b7422e
Faulting package full name:
Faulting package-relative application ID:

https://i.imgur.com/C9GLJyB.png

Spoiler

I am not sure if the audio error is related to the bluescreen.
I had to restart POE cause the audio failed.
I played a few minutes and I crashed.

Hello,

I recommend to clean uninstall Audio drivers, restart it and then install the latest version and finally reboot again.
Go to Device Manager, check the Audio drivers and uninstall it, go to your motherboard manufacturer page and try to search for the motherboard model there and download the latest driver available.

If there is a BIOS update, be careful before update it, the operation cannot be interrupted, which means, there is a risk if any a power outage happens during BIOS update process, make sure that everything is fine to avoid corrupt/damaging the BIOS (any shutdown/issue during the process will damage).

About Norton, I recommend to "exclude" (in other words, create an exception) in Path of Exile game path.

For launching options in standalone client, you need to create a shortcut, and in this shortcut, the "Target", will be something like:

"

The driver \Driver\WUDFRd failed to load for the device HID\VID_046D&PID_0A6D&MI_03&Col02\7&310aa44c&0&0001.

"

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

"

The driver \Driver\WUDFRd failed to load for the device HID\VID_046D&PID_0A6D&MI_03&Col02\7&310aa44c&0&0001.

"

Intel(R) Management Engine Interface driver has started successfully.

"

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

1) I did the shortcut launch options.
Stillcrashing


2) I already did a BIOS update around August 2018

3) I will exclude POE from Norton and try (although I feel it is already excluded.

4) the drivers can you please indicate which one I should clean install:

"

azurstreams a écrit :

1) I did the shortcut launch options.
Stillcrashing

Spoiler

Faulting application name: PathOfExile_x64.exe, version: 0.0.0.0, time stamp: 0x5c1b713a
Faulting module name: nvwgf2umx.dll, version: 25.21.14.1735, time stamp: 0x5c0f6b7f
Exception code: 0xc0000005
Fault offset: 0x0000000000c7cb05
Faulting process ID: 0x31a0
Faulting application start time: 0x01d4a4fbf66b7f1b
Faulting application path: C:\Program Files (x86)\Grinding Gear Games\Path of Exile\PathOfExile_x64.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvwgf2umx.dll
Report ID: 9441b21b-dd7f-4dd5-846d-4586efc031ad
Faulting package full name:
Faulting package-relative application ID:

2) I already did a BIOS update around August 2018

3) I will exclude POE from Norton and try (although I feel it is already excluded.

4) the drivers can you please indicate which one I should clean install:

Spoiler

i.imgur.com/zqgDPPf.png

The "High Definition Audio Device"
NOTE: Do not remove any driver from "System Devices"

The crash still same the same (exactly error code) as before, and the module indicates a possible issue with the GPU driver.

I think you already did it, but I guess that maybe a full clean reinstall of GPU driver maybe can help.
Using the DDU (Display Driver Uninstaller) to uninstall it, and then when you are going to reinstall, use the customized option from Nvidia installer, unchecking the NVidia Audio Drivers, once it is completed, reboot your system again.

New error: Computer restarted (no blue screen) (PoE was launched in character select, I alt tab, look my Norton and I crashed)