GG POE I GOT HACKED AND IM SURE YOU ARNT GONA DO ANYTHING ABOUT IT

My password to Gmail and this game were unique. If it(poe) was used in a "different location", shouldn't the account be locked as it is told us? Google Mail history has no other attempts to my mail other than my computer, and mobile(in which I was alerted).

Instead of playing the whiteknight, understand there is a real issue here other than "oh, you must have downloaded a maphack, or got phished", or "oh you must be some IT expert!! /sarcasm"

However, some people do fall for such schemes, but I haven't followed any 3rd party link to here, or a 3rd party program. I simply log in every other day on this box, and that's it.

Instead of not helping out some people to restore characters(and currency), they will be losing a fair amount of the customer base, as I said before, this problem will only get worse.


In eq2, (which I played many years..), I suffered 1 hack, which was about 6 years into the game. all Currency lost, all items(worth a damn), and several toons deleted, were restored with no excuse by the company, in a matter of a few hours. The only setback I had, was I missed a 3 hour raid.

And this is coming from SoE.

Happy trails.

Instead of only seeing your side of the argument how about you take a moment to think about GGGs side on this issue.
First things first, how would you choose the point to which they should restore?
Would it be the last time you logged in from your location? 2 days ago? A week back?
If they would restore, what would happen to all the items stolen? Correct they would have to be moved back to your stash/account. But what is if the hacker traded the stolen currency to somebody else? Should that trade be nullified? What happens to the person that they traded with? Do their stashes get rolled back aswell? And if they traded that currency with someone should theirs aswell? You might notice where I am going with this argumentation. There is no correct, accurate way to restore since there may be a lot of people involved in the respec.
If they rollback, they would have to rollback everyone involved in any trade that somehow touched part of the currency in question. Should many people be punished for you not using good security practices? The answer should be pretty obvious.

Now on your part of the amount of people that get hacked / will get hacked. One thing to consider is that people who don't get hacked will more than likely not tell the forum that they didn't get hacked. Therefore only people that get hacked will get onto the forums and complain. This leads to the expression that "a lot" of people are getting hacked, because no one is going to post about how they didn't get hacked once in their entire time playing this game.

Maybe you should also consider naming your threads somewhat appropriate if you want to be taken serious by the community. "GG POE I GOT HACKED" does not accomplish anything, but rather hinders most people in trying to help and explain to you what happened. To be honest i am very, very impressed that someone from GGG took the time and effort to reply to this thread.

My rant for the day

Cheers,

Oh and btw, GGG can't do anything about keyloggers on your local system. It's a game not an anti-virus or security program.

Some food for thought. looking through these 'I've been hacked' threads, one thing is quite obvious - google yourself - a great many use the same user-name, on a many game sites/forums, and likely the same email address. I'd go further and guess that a only small number of passwords are also reused...

There's a recent article on ArsTechnica on how easy it is to brute force passwords. This applies not to only your POE account, but also every user account you use to log in to various websites. So don't just point accusatory fingers about GGG's, or any other website's security. Distractions and denial is only hurting yourself. Look at how you protect yourself first.

I don't think users are frustrated or deny as much as the possibility of getting hacked. I think it more or less has to do with GGG's blatant refusal to help others in the same fashion others have. Just remember folks, a corporation's main motto is to provide the worst possible service at the highest possible cost. This is all you need to bear in mind and remember that PoE is just a game.

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Drakier a écrit :

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Onslaught2k3 a écrit :

I don't think users are frustrated or deny as much as the possibility of getting hacked. I think it more or less has to do with GGG's blatant refusal to help others in the same fashion others have. Just remember folks, a corporation's main motto is to provide the worst possible service at the highest possible cost. This is all you need to bear in mind and remember that PoE is just a game.

That's completely unfair.

GGG doesn't refuse to help others. They refuse to restore items for a very logical reason. Their policy is quite clearly explained by Chris in another thread, but what it relates to is a LOT of waste time, resources, and the high likelihood of ruining the ingame economy. To attempt to do a restore, they would need to know when to roll-back to. If they just do a straight rollback, then it duplicates items in the game. That's bad. If they don't do a straight rollback, they need to take the items from whoever holds them in order to place them back into the original account. If the item happens to be in YOUR account now (legitimately or not), wouldn't you raise all hell if they "stole" it from you to give it back to someone else?

This also prevents their need to really identify and address people trying to defraud the system by giving all their items to a friend, then saying they were hacked and getting dupe items. It's a HUGE waste of manpower and other resources to attempt to track this down

GGG has in my opinion provided an awesome game, with awesome experience and service. They are very open and direct in their communications, and they do a stellar job at supporting their game. Just because you don't agree with some of their policies does NOT change their service level.

I would appreciate you actually reading my post before slamming it by providing reactionary apologetics. Thank you.