How do we get our physical goods?
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Two questions:
1. The pack I have says 6L white shirt OR Black PoE shirt. I didn't specify which I wanted anywhere..or is it random? 2. I don't recall putting my address anywhere, but it has changed recently. Do they contact you for the address at time of shipping? Thanks. IGN: HotnessEverspleen
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Hey Secksy ;D
Thank you for your very awesome support! We will contact you at a date closer to dispatch to confirm your t-shirt preferences and shipping information. Please don't hesitate to contact us at "Support@GrindingGear.com" if you have any questions or issues with this. | |
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lmfao thanks guys :D
IGN: HotnessEverspleen
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" Is support becoming quicker than you, dear charon? Losing your edge now are we? "Minions of your minions are your minion's minions, not your minions." - Mark
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I don't mean to necro, but I didn't want to make another topic and think the nature of this topic allows for necroing since the information is still relevant (right?) especially since new supporter packs have been released.
Anyways, I just purchased a support pack (Yay! Keep up the good work GGG), and want to confirm if this is the normal practice GGG takes in regards to delivering physical goods. Do I still need to wait to be contacted? Or have the procedures changed? |
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" Hey there, Have you received an email containing your JINX code for your pack? If you haven't received this yet, please contact our support team at support@grindinggear.com and we will be happy to help. | |
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Nope, no Jinx code.
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" I apologize for the confusion! The JINX codes from the new supporter packs haven't been sent out yet, but they will be handled the same way as the Open Beta Packs. Once the JINX codes are sent out you will be able to use this to redeem the shipped items from your pack. | |
" Thanks for your consistent speedy replies! I have already wrote to the support team, please feel free to ignore that email (lol). So upon redeeming the Jinx code, I'm guessing this is the point where we give all relevant personal details to initiate delivery? |
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" Yes, when you redeem the code you'll be presented with a page to enter in your shipping details, and shirt size. If you have any further issues/questions with the shipping process, you can contact Jinx directly: http://www.jinx.com/help.aspx |
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