EU Latency/Connectivity Issues [Deutsche Telekom/1&1]

Problems with Frankfurt gateway again (also London it seems).

My location: Germany
ISP: Deutsche Telekom

WinMTR to fra.ts.pathofexile.com (in spoiler tag or here: https://pastebin.com/dh31TdSf)


WinMTR to fra-mp.ts.pathofexile.com (in spoiler tag or here: https://pastebin.com/RFSCPJnm)


The results to fra-mp.ts.pathofexile.com are very good. Why does it seem like it never connects me to that server though? Even if my latency is like 15-20ms ingame, I get constant lagspikes.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.0.0.1 - 0 | 109 | 109 | 8 | 9 | 14 | 9 |
| 192.0.0.1 - 0 | 109 | 109 | 8 | 9 | 13 | 9 |
| 62.214.38.169 - 0 | 109 | 109 | 9 | 11 | 42 | 11 |
| 62.214.38.178 - 0 | 109 | 109 | 13 | 14 | 21 | 15 |
| bbr01.eq01.ams01.networklayer.com - 0 | 109 | 109 | 12 | 14 | 35 | 14 |
| ae5.cbs01.eq01.ams02.networklayer.com - 92 | 23 | 2 | 0 | 16 | 16 | 16 |
| 31.10.35a9.ip4.static.sl-reverse.com - 1 | 105 | 104 | 20 | 21 | 27 | 22 |
| 7.10.35a9.ip4.static.sl-reverse.com - 0 | 109 | 109 | 19 | 21 | 49 | 21 |
| 8d.76.b19e.ip4.static.sl-reverse.com - 0 | 109 | 109 | 16 | 18 | 44 | 20 |
| cd.76.b19e.ip4.static.sl-reverse.com - 0 | 109 | 109 | 19 | 21 | 32 | 21 |
| speedtest.fra02.softlayer.com - 0 | 109 | 109 | 15 | 16 | 23 | 17 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Still Disconnect issues, will log more if any changes ill update...

TLDR
ae5.cbs01.eq01.ams02.networklayer.com - 75 | 409 | 105 | (Loss % , sent, recieved)


ISP: 1und1
Country: Germany
Gateway: Issues on all of em! Playing last few days on Texas , fewest disconnects per hour

fra.ts.pathofexile.com - https://pastebin.com/K0tERSRH

fra-mp.ts.pathofexile.com - https://pastebin.com/dyDZYsnm

Hi, I also have the same problem as described by various users.

Amsterdam gateway:
https://pastebin.com/djV5vKWY?fbclid=IwAR0UAvj4S6RJGyVghEKq6zQDT2OIKnq6vrcrhiUXlgvCtbUP0mO3MmljKFA

Laggy instance: (185.80.221.204)
https://pastebin.com/RjnKcwCB

Since a week now I am having disconnects frequently.

For example:



This problem occurs sporadically, but when it does it usually comes in a chain reaction as described above.

Stuff I tried so far:


then used WinMTR v0.92 to ping fra.login.pathofexile.com and received some very mixed results:

early in the day

later that day

afternoon

evening


ISP: 1&1
country: germany
gateway: primarily frankfurt, but I have tested ALL eu gateways and
russia too and ALL of them result in the same disconnection.

I also have contacted my ISP and talked to them about this and they have checked everything on their side and confirmed that there is no issue at all from their side.

My internet connection to everything else is flawless, only poe is giving me a tremendous headache.

some screenshots about the disconnects:


As you can see above, during login my client fails to display the ping to certain servers alltogether and only shows a "?" instead. Please note that from time to time the servers affected by that will change. So I have wandering question marks across the servers basically...

Also note that albeit the ping of a server is not displayed I can still somewhat log into that server.(worked for eu servers, did not work for singapore)

I should add that these "abnormal disconnects", as they are being referred to by the poe log-file, started happening after the release of recent seamless patches. Before that the game was working perfectly fine. It might be my imagination but I think those patches might've broken something for me.

This whole incident does not look like a routing problem to me. I can indefinitely stand in an instanced area and it won't crash. The disconnect only occurs when I attempt to load into another area.

my thoughts:

For me the issue at hand is that I can run maybe 4 or 5 maps and then it will either disconnect me upon entering a new map or disconnect me when leaving a map to enter my hideout.

I have tested the disconnects via loading in and out of questing areas and towns of the main acts with the same results. It will load a bunch of them fast and clean and then at any random time after a short while it will go into infinite loading for about 30 seconds and then send me back to login.

UPDATE:

As of today (19th march 2019, 11 am) I have pinged some more addresses with WinMTR:

fra.speedtest.pathofexile.com:


fra-mp.ts.pathofexile.com:


fra.ts.pathofexile.com:


The results are surprising. I can't wrap my head around this.
Fitzy_GGG I am eagerly awaiting your response to this megapost :D

I think it is time to realize that the problem is not on players end. It has been like chaos since the start of 3.6. I created a forum post for the ones who actually cannot play the game due to latency and disconnects, come join us!


We are recruiting!

https://www.pathofexile.com/forum/view-thread/2465759

Hallo mal eine Richtige info das an dem problem gearbeitet wird wäre mal schon
das ist hier der Technical Support und kein normales forum hier sollte mal eine vernünftige aussage von einen PoE mitarbeiten kommen

Thanks for the extra info. It looks like the recent change has fixed this for most people, but there are some remaining with latency problems. I'm trying to find out where that is still happening.

und diese info ist nicht richtig es hat sich bein den leuten die ich kenne nix aber auch garnix geändert wir fliegen immer noch raus wenn wir ein portal betretten