Account Locked
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My main account was locked the 14th February .
The last mail from support was :
Spoiler
" The mail say : We have closed the account temporarily while we take you through a security verification process in order to change the email address manually! But i cannot connect via steam/mail Since then i contacted them multiple time with only the automatic answer :
Spoiler
" I am playing Path Of exile with Steam and when i try to log on Pathofexile.com i have this message : Your Steam account isn't associated with a Path of Exile account. When i try to launch the game via steam : Login Error Your account has been locked . Please contact Support Account Info :
Spoiler
https://www.pathofexile.com/account/view-profile/Tr4sH/
Do you have any idea how long it can take ? I'm starting to be worried i will lost this account with all the money invested on it . Thanks Dernier bump le 29 janv. 2019 à 20:46:54
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well as you can see they tell you that "someone" is trying to change the e-mail connected to the account: Is this you doing this ?
If not, then it could be that someone is trying to hack your account. Also, they also write this: "We have closed the account temporarily while we take you through a security verification process in order to change the email address manually!" --> that means that you can't access the account anymore until you have proven to them (GGG) that you are the owner of the account. They will now send you several e-mails with questions that you have to answer before access to the account is restored. |
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I think my main problem is here :
" I didn't receive any followup mail to get my account unlocked ! I always used Steam Authentication for the website and Steam to launch the game |
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well then you will properly have to send GGG support an e-mail asking them for help and link this tread in the mail.
If you don't receive a "generic" reply saying something like "we have a baglog of cases and so on", then it could look like your e-mail provider has been blocked by GGG or their reply mails to you are blocked by your e-mail provider or your spam system. |
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Thanks for the reply :) my provider is gmail !
Also i mailed them multiple time and you get the auto-reply only on a new mail ( replying to the support didn't generate the response mail). I hope they will sort it out before the end of the league :() |
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carefull about sending them more e-mail since that will reset your ticket to the last on their list.
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We are still experiencing high demand for customer support.
We have received your email and will get back to you as soon as we can! |
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Thanks for the Heads up Stacey_GGG!
Do i need to do something or just wait ? |
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you just have to wait... :(
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