My account disappeared

Hello !

Yesterday I created account on the official site PoE to make trade with other players and to sell my items. Unfortunately created account doesn't detect my characters on the game so I connect it with my already existed Steam account. It was all ok until I entered into the game and... my all characters disappeared O.O. What was happend ? The Steam platform shows me that I played in PoE for 73 hours so it's impossible that I haven't made any character....

Help me to fix this...

Hello,

GGG can fix this if you e-mail support@grindinggear.com asking them to reverse the account link.

Before playing through Steam for the first time, players are asked to choose an existing Path of Exile account to link to their Steam account, or to create a new one. It is impossible to play Path of Exile without a Path of Exile account. All Steam accounts can do is log into one for you.

So when you created another Path of Exile account and linked it to your Steam account, you replaced the original link. What you should’ve done is just log into the website through Steam.

I have done it but when at the official site I choose Sign in though STEAM it logged me to this account with no characters. Should I write an email to GGG for unlink my account or what ? It is important to me to don't loose this account beacause it's my first in PoE so please help in some way...

Yes, I told you that GGG will fix this if you e-mail them.

Okay, so I will wait for response :) thanks for helping me ;) I hope it will work

Don’t worry - they help people with this fairly often. :)

After they’ve helped you, just log into the website using the same account credentials you use to log into the game client. If you play through Steam you don’t need to link anything.