My Gaming Dream Crushed by Cold, Robotic Replies: A Path of Exile 2 Player's Plight and Cry for Help

My original account ID is zixiaochenxi#7666. On [Removed by Support], I purchased the Liberator of Wraeclast Supporter Pack, with the order number [Removed by Support]. When I first came across this game, I was immediately smitten. Without hesitation, I bought the top-tier supporter pack to show my support right from the start.
Path of Exile 2 completely won me over with its captivating storyline. Despite its 2D graphics, the narrative was so accessible that I was instantly drawn into the character's world. The boss battles, with their intricate mechanics and stunning visual effects, made me feel as if I was truly in the thick of the action. It took me two full days to complete the storyline on my first playthrough, but the sense of fulfillment I felt was indescribable.
Once I reached the endgame, I was amazed by the endless possibilities for skill combinations and gear choices. I spent hours poring over YouTube videos, gradually learning the ropes even though much of it was initially confusing.
On [Removed by Support], I purchased the Sacred Paladin Supporter Pack (order number [Removed by Support]) because I was charmed by its design and wanted to further support the game I loved. Noticing that there was just one more supporter pack I didn't own, I went ahead and bought the Zealot's Penance Supporter Pack on [Removed by Support] (order number [Removed by Support]). I've always been passionate about this game and have done everything in my power to back it up.
However, on May 5, 2025, I was shocked to receive a notification that my account had been banned. I couldn't believe it. I only used a legitimate filter, and my computer was brand new, with no third-party plugins installed. Despite this, Grinding Gear Games (GGG) cited "Third Party Software" as the reason for the ban. My appeals were all rejected, and they simply repeated this explanation in their responses.
I've since sent numerous emails to support@grindinggear.com, but all I've gotten in return is the frustratingly terse reply: "Thank you for the response. This decision is final and will not be reviewed further." Whether I send one email or a dozen, the outcome is always the same—either complete radio silence or this infuriating canned response. This unwavering lack of empathy and refusal to reconsider has left me in the depths of despair.
Right now, I feel completely lost, with no idea who I can turn to for help.

[Removed by Support]

Just now, I received another email that shattered my last glimmer of hope. Each word feels like a dagger piercing my heart. I once thought I had found the perfect game, a virtual world where I could immerse myself in endless fun. Little did I know that the after-sales service would be so shockingly disappointing and cold. No matter how earnestly I appeal, all I get are icy, heartless responses. Now, I feel like I'm adrift in a boundless darkness, completely alone. With all my grievances and frustrations bottled up, I've plunged headfirst into the abyss of despair, at a complete loss as to how to cope with this love that once brought me so much joy but now only leaves pain.

If you purchased through steam and legitimately weren't cheating just do a refund request on steam. At least get your 30$ back.

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DankWeebTrash#7386 a écrit :

If you purchased through steam and legitimately weren't cheating just do a refund request on steam. At least get your 30$ back.

You're absolutely right. I've completely lost interest in this game. Even if it excels in gameplay and content, the abysmal, ineffective after-sales service has overshadowed all its merits. Those perfunctory responses have extinguished my once-fiery passion, turning my love for the game into overwhelming disappointment.

All of this is nothing but impotent rage. I feel like a clown. No matter how much I argue, explain, or express myself, all I get is the response that there will be no further review and that the handling is without issues. It's been five days since my account was banned. At first, I couldn't believe it. I waited for the result of my appeal, only to find that the ban wouldn't be lifted. I've sent countless emails, but all I've received is the answer that everything is fine. I'm completely exhausted both physically and mentally.
I think I should step outside. I should go swimming, go running, take hikes, and take photos instead of sitting in front of the computer, desperately waiting for a glimmer of hope. I used to spend two or three hours playing the game whenever I was free, but now I don't think it's necessary anymore. After all, being banned has been torturous for me. The deeper my love was for the game in the past, the more desperate I feel now.

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zixiaochenxi#4294 a écrit :

I feel like a clown.

what mods or overlays or trade programs overwolf whatever were u running so we can avoid it

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Leonemeaeus#0087 a écrit :

"

zixiaochenxi#4294 a écrit :

I feel like a clown.

what mods or overlays or trade programs overwolf whatever were u running so we can avoid it

I've never used any unauthorized tools, but no matter how hard I try to prove my innocence, all I get are cold judgments and perfunctory responses. This feeling of helplessness, of being unable to defend myself, weighs heavily on me like a boulder. With all my grievances bottled up, there's nothing but an overwhelming sense of powerlessness left inside me.