I ask kindly for GGG to take this to heart, for the improvement of Early access :)

I hope someone on GGG will see this and address it properly. Ill attempt being as fair as possible here and not rage like other post as its quite unhelpful.

I have watched and engaged alot on different platforms around PoE2 since before launch. I understand there was 500k players at once, and that customer service got overwhelmed, makes sense.

Yet what we are seeing and experiencing does not seem to be properly answered or changed now after 4 months. First of customer service. While you might still have a backlop of requests the way we hear them being handled is not great. People paying 500 dollars and not getting proper help. My friend who payed for EA, didnt get 300 currency, asked support, they told him to check again a bit later, 2 weeks later nothing. He emailed back as asked to, still havent gotten his currency. He stopped playing eventually as he simply didnt have stash space, and never got his EA currency. This can not go on.

Community managemen next. While teasers and a couple pictures are great, i think i speak for EVERYONE when i ask, engage more ACTIVELY, doing QnAs, answering proper questions and requests on the forum (Obviously ignore blind hate posts). The whole community outreach seems so corporate atm, with super limited small posts, one interview, and seemingly no answers to players biggest concerns.

I think many would appreciate more honest and realistic timelines, i think its blindingly obvious to most right now that 6-12 months EA is off the table (unless 0.2.0 is WAY bigger than teased). So actually address that. You have made the mistake previously of waiting till last second with everything. Keep us in the loop, drop more frequent updates even if they are smaller. Its EA, mix stuff up and explain why you are trying it. The game has been stale now for so long, just a small content patch in february or start of march would have dont tons to keep interest up a bit.

I get things change, and takes time, but 6-12 months turns into 12-24 months, 1 month for 0.2.0 turns into 1,5 (and at the same time as LE). It honestly feels like community management is completely disconnected, with only minor pre-approved posts then silence.

Hope you take this feedback to heart, i want the community to flurish and to keep excitement going, yet it seems GGG is just keeping us at a distance instead of involving players during this EA period.