Is there any support in GGG?
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Hi guys,
I am not sure do you have the same situation as I have but I cannot reach support team since launch of poe2. I have serious issues with my payments (I both versions of poe2 for console and pc). I am waiting almost 3 months for any contact from support but with no luck. I am wondering do you have the same issues? POE2 is a great game but support is a nightmare... Dernier bump le 12 févr. 2025 16:52:49
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Actually.. PoE Support is the best I have ever encountered in any game. Regarding frienliness and obligingness. Very open-minded.
Unless... you expect quick answers after a major patch or stuff like that. In this case.. .wait times are annoyingly long. |
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" Well this is the definition of bad support. I worked at a TI support line and our tickets needed to be resolve in 24 hours of less. 3 month for a ticket should never happen when you play with someone money. |
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Have you sent only one ticket or multiple ones?
And what is the problem you are having? |
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I have sent few tickets (but for the same complaint number). I have the issues with gold points as I should have doubled on my account (I bought console and pc versions of the game).
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They made a post about it, they have a ton of support tickets and are having issues replying to them all. They said if you keep emailing it will push you to the back of the queue so might be what's happening to you
"If you’re still waiting for a response, we urge you not to send another email as it will move you to the back of the queue. Be assured that our team will get to you as quickly as they can." https://www.pathofexile.com/forum/view-thread/3703227 |
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