You need to clarify status of support tickets

What we know:

* You were able to handle and close 450 000 support tickets between November 22nd 2024 and January the 20th 2025. At that time you claimed there were 75000 open support tickets.
* That speed equals to around 7500 support tickets handled per day (450000/60)
* That means you should have been able to handle the remaining 75000 tickets in 10 days
* Any interaction with your support resets your place in the support queue

What we do not know:
* How many tickets remain
* How these remaining tickets are divided up on date of filing and date of latest respone from your customers to allow your customers to estimate where in the queue they are
* If you have taken any measures to bring in help from other departments than support

As someone who works in IT and in one week had to handle an influx on 20 000 unplanned support tickets I can tell you that we brought everyone in to support. Are you a manager? Go to support. Are you a developer? Go to support. Are you the bloody janitor? Go to support.

I will disregard the automatic "please reach out to us by email" reply that will be posted as a reply to this but please tell Ramenpreet that I am waiting for him to make sure I get my 300 EA coins.

They don't have to clarify what they don't want to clarify.

"

Babonzo#0016 a écrit :

They don't have to clarify what they don't want to clarify.

They are not _legally_ obliged to if that is what you mean.

It would however create transparency and hopefully alleviate frustration from those who have been waiting a very long time for their support ticket to be resolved.